First contact with Deming

According to Charles Kenney in his book, "The Best Practice" Dr. Paul Batalden first became aware of Deming and his work when he read an article about him in the New York Times. As far as I can ascertain, the article is here, well worth a read. From Batalden, it appears the Deming gospel was spread to Dr. Berwick. From small acorns, great oaks grow. By the way, The Best practice is well worth a read for all you healthcare quality junkies out there.

Lessons Learned

Just finished a book by a number of clinicians, all US based. It is outstanding. Written to honor Paul Batalden, it is a treasure chest of advice, hints, tips, aphorisms, about the practicalities of changing healthcare. Unusually I am unable to pick out a highlight, as the quality (no surprise) is uniformly excellent. Get it here.